Frequently Asked Questions
1. ARE THE FLOWERS REAL?
Yes! – all the flowers grow on the Big Island of Hawaii. All preservation processes are conducted by ourselves in Hilo.
2. BUT ARE THEY PRACTICAL TO WEAR?
Absolutely! Repeatedly! However they are not indestructible. Do not leave attached to clothes when put into the washing machine or sit in a car with the seat belt over them. (See Q # 5 below)
3. WHAT HAS BEEN DONE TO THEM?
We have flowers totally exposed (roses, orchids, ferns, Naupaka) and those totally encased (pressed wild flowers, micro mini orchids & limu): each is subject to a different preservation process.
Every exposed flower, (roses, orchids etc) is gently and systemically treated with our own proprietary processes, perfected over many years. (now patented). These are not freeze-dried flowers, they are not simply dipped, or sprayed. Our treatment is “in” the flowers, not “on” them. They have been made permanent, pliable and practical to wear. Hygienic – no bugs or microbes – they are harmless to the skin. Lightweight, they will not chip or shatter like porcelain, glass and dried flowers. They are “the permanent fresh cut flower”.
Every encased flower (wild pressed flowers, micro mini orchids, Limu) is processed to protect against the ravages of ultra-violet light upon the colors of their dainty structure. Then a liquid jeweler’s resin, is applied over the flowers and Limu totally encasing them so that there is no air inside. This prevents them oxidizing (going brown), thus ensuring long lasting color retention. The resin also protects the flowers from impact and abrasion making these tiny dainty items so very practical to wear.
4. HOW DO YOU MAKE THE FLOWERS SO SMALL?
We do not do anything to their size – even the smallest ones are the size Mother Nature makes them.
5. HOW LONG WILL THEY LAST?
Provided they’re treated with all the respect you apply to a corsage of truly fresh cut flowers directly from a florist, they’ll give pleasure for years (not just that day).
If simply stored in their box, or placed on a silk cushion for display as a collectible, they will outlast everyone reading this website!
However, it doesn’t matter how long they last as each has a lifetime guarantee!
6. WHAT IS YOUR GUARANTEE?
The Real Flower Jewelry Guarantee
If at any time one of our items becomes damaged, or, simply, just does not look as good as when first purchased, it may be returned in its original box, together with $7.00 per item for USA customers. For those outside USA please send an International Money Order for US $10.00, or, failing that, for the equivalent in your own currency. This contributes, in part, to return shipping plus other costs. We will then gladly repair, refresh or replace the item and return it as soon as practical. Please note, we do not refund any money paid for the original purchase.
Production for prepaid customer orders has priority over repairs, but all are completed as soon as practical.
We do not know of anyone else who so guarantees real flowers in this way.
Real Flower Jewelry
99 Kokea St.
Hilo, HI 96720
It is important that our products, particularly the exposed flowers, (i.e. orchids and ferns) are always retained in their original packaging (box) when not being worn, for specific reasons:
- The flowers are protected by the packaging which is designed to help retain their color and texture and maintain their shape when fixed back in the box as originally supplied, when not being worn. Don’t leave them loose to roll around with any movement of the box. This precaution avoids our flowers from being crushed or damaged by other items if left loose in a jewelry box.
- Every item sold has a code number on the box which is meaningful to us regarding its production batch and the retailer through which it was sold. This information is most helpful to us in identifying any repetitive possible causes of dissatisfaction so we can correct them.
- Customers who have used our boxes to pack gifts for other items for other people are prejudicing the performance of our product and our guarantee. Items returned to us without their original box and wrapped in tissue paper and/or bubble wrap clearly demonstrate they have not been cared for as directed. These instances plus those where items are returned in boxes or packaging, not of our original manufacture, are disqualified from our guarantee.
Some customers have suggested it is an unnecessary expense to return a damaged item as it is sometimes unusable. This overlooks that no matter how badly our exposed flowers might be damaged, the settings in gold, silver, rhodium, koa and luxury velvet, have value for us, and in any event are too expensive to discard without our checking them. We do not replace items sight unseen. That would be inviting spurious claims for imaginative purchases. Likewise we do not replace items that have been “lost”.
Real Flower Jewelry pieces are patented.
Images, literature, copy, are subject to copyright.
7. WHAT ABOUT PUTTING A COAT OVER THEM?
Would you do that with a fresh cut flower from the florist? (see # 5 above). Not recommended. However, why not reverse the procedure and put the flower on the outside of the coat? That’s what it’s made for!
8. WHAT ABOUT THE COLORS?
All our flowers are treated to preserve their natural colors, particularly against the ravages of ultra violet light. This treatment is not intended to change the colors but to preserve them. In some cases there have been instances of natural colors seemingly to have become a little more intense yet still clearly identifiable with the original natural state. However, in the orchids only, the colors blue, green and red are not natural and have been added synthetically to create a fashion statement to work with some clothing colors for which otherwise the natural orchids are not a strong enough emphasis.
In the pressed wild flowers all the colors are natural and not synthetically changed.
Over time, all our flowers will not so much fade or change color, as simply lose some intensity taking on an “antiqued” patina. For many this adds value.
9. HOW DO YOU CLEAN THEM? WHAT ABOUT HAIRSPRAY?RAIN?
For the roses and orchids, gently brush them out with a clean, dry, thin makeup brush or artist's brush to take out dry dust. For more stubborn soiling, gently rinse them out under the tap using lukewarm water with NO detergent. Shake/blow off any excess. Water and hairspray will not harm them.
For the pressed flowers set in sterling silver and plated sterling silver, we have achieved good results from Sunshine Products Professional Jewelry Cleaner – it is biodegradable and does no harm to the resin coatings over our pressed flowers as may other harsher solvent based cleaners, especially those containing abrasives. This product requires no rubbing. It is available at 1 800 783 1999, which is in Arlington WA., or, at www.glo-techinc.com. It is not available from us.