*THIS WARRANTY EXCLUDES ITEMS PURCHASED IN THE BARGAIN SECTION OF THE HILO FARMERS MARKET SHOP, MAKU’U FARMERS MARKET, AND “UNCLE ROBERT’S” NIGHT MARKET IN KALAPANA. ALL OTHER ITEMS SOLD AT BIG ISLAND FARMERS’ MARKETS ARE COVERED BY THE FOLLOWING:
The Real Flower Jewelry Guarantee
If at any time one of our items (except those “bargains” referred to above) becomes damaged, or simply because it just does not look as good as when first purchased, it may be returned in its original box, together with $7.00 per item for USA customers. For those outside the USA, please send an International Money Order for US $14.00, or the equivalent in your own currency. This will be to cover the return shipping and other costs. We will then gladly repair, refresh or replace the item, and return it as soon as practical. Please note, we do not refund any money paid for the original purchase.
Production for prepaid customer orders has priority over repairs, but all are completed as soon as practical.
We do not know of anyone else who so guarantees real flowers in this way.
Mail to:
Real Flower Jewelry
99 Kokea St.
Hilo, HI 96720
USA
It is important that our products, particularly the exposed flowers, (i.e. orchids and ferns) are always retained in their original packaging (box) when not being worn, for specific reasons:
The flowers are protected by the packaging which is designed to help retain their color and texture and maintain their shape when fixed back in the box as originally supplied, while not being worn. Don’t leave them loose to roll around with any movement of the box. This precaution avoids our flowers from being crushed or damaged by other items if left loose in a jewelry box.
Every item sold has a code number on the box which is meaningful to us regarding its production batch and the retail outlet through which it was sold. This information is most helpful to us in identifying any repetitive possible causes of dissatisfaction so we can correct them.
Customers who have used our boxes to pack gifts for other items for other people are prejudicing the performance of our product and our guarantee. Items returned to us without their original box and wrapped in tissue paper and/or bubble wrap, or other similar material, clearly demonstrate they have not been cared for as directed. These instances, plus those where items are returned in boxes or packaging not of our original manufacture, are disqualified from our guarantee.
It has been suggested that it is an unnecessary expense to return a damaged item as it is sometimes unusable. We do not replace items sight unseen. That would be inviting spurious claims for imaginative purchases. Likewise, we do not replace items that have been “lost”.